City of Wichita Water Utility is the municipal water and sewer service operated by the City of Wichita, Kansas, providing drinking water and wastewater-related services to residents, businesses, and wholesale customers in Wichita and surrounding communities. The utility’s water supply comes primarily from Cheney Reservoir and the Equus Bed Aquifer. Water is transported through large transmission pipelines to the city’s water treatment facilities, where it is treated before being distributed through the municipal water system.

The City of Wichita Water Utility manages a wide range of public water services, including water production, treatment, distribution, customer billing, water conservation, water quality information, backflow-related services, water infrastructure projects, and utility assistance programs. The city also provides information about water rates and fees, water conservation programs, water emergencies, service connections, and customer account management through its online utility portal.

Wichita’s water system is designed to serve both local customers and wholesale water customers in the region. The city’s public utility information lists a water treatment plant maximum capacity of 160 million gallons per day, with an average consumption of approximately 54.6 million gallons per day and peak demand of approximately 118 million gallons per day. The city’s water infrastructure also includes significant storage and aquifer management resources.

For customers, the Water Customer Care Center provides assistance with billing, payments, account information, and service-related questions. The city also maintains emergency contacts for water leaks and sewer stoppages. Current city information lists the Water Customer Care Center at 316-265-1300 and the emergency water/sewer number at 316-262-6000.